One Kings Lane chief executive Doug Mack took to the DEMO stage to try to explain the social commerce boom.
Private-sale startups like One Kings Lane and group-buying companies like Groupon are hot right now. Macka4‚¬a4„s company, which focuses on home decor, recently raised a $23 million round of funding from Kleiner Perkins Caufield &038' Byers (which has made a big push into social networking in the last few months) and Greylock Partners (the firm whose social investments include LinkedIn and Airbnb). Mack, who was interviewed today by VentureBeata4‚¬a4„s Owen Thomas at the DEMO conference that wea4‚¬a4„re coproducing, pointed to the investment as a sign that this isna4‚¬a4„t just a fad: a4‚¬AThe thesis is that social commerce is transformative.a4‚¬¯
Thata4‚¬a4„s because adding social features fundamentally changes the shopping experience, he said. For example, it functions as a4‚¬Apurchase validation,a4‚¬¯ so that shoppers feel more comfortable buying a product without seeing it in-person. So if someone spots a product that theya4‚¬a4„re not familiar with, they can tell whether it&'s a good deal by looking at social signals like whether lots of people are purchasing the item or putting it on-hold.
Those social signals can come from strangers, but theya4‚¬a4„re even more powerful when they come from friends or experts. Mack reminded Owen of his article about Yardsellr, where he described buying a sweater for his dog Ramona. Before making the purchase, Owen posted a photo of the sweater on Facebook and got positive feedback from his friends.
Integration with social networks not only improves the shopping experience, it also helps these services grow more quickly. More than half of One Kings Lanea4‚¬a4„s members were brought to the site by the recommendation of another member, Mack said &8212' which is a much cheaper way to get new users than traditional advertising.
One of the main results of this trend is a big shift in whoa4‚¬a4„s doing the online shopping. The first wave of e-commerce was dominated by men who wanted to buy a product as quickly as possible, because it was more convenient than going to the store. This wave includes more women who see online shopping as a fun and social experience, Mack said.
Add all that together, and he predicted that social e-commerce startups shouldna4‚¬a4„t have much trouble raising money, since investors are a4‚¬Aclamberinga4‚¬¯ to get into the market.
a4‚¬AContinue to break your pick on the rock, because it&'s going to be worth it,a4‚¬¯ he said.
[Photo by Stephen Brashear/New Media Synergy]
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Companies: One Kings Lane
People: Doug Mack, Owen Thomas
Companies: One Kings Lane
People: Doug Mack, Owen Thomas
Anthony is a senior editor at VentureBeat, as well as its reporter on media, advertising, and social networks. Before joining the site in 2008, Anthony worked at the Hollister Free Lance, where he won awards from the California Newspaper Publishers Association for breaking news coverage and writing. He attended Stanford University and now lives in San Francisco. Reach him at anthony@venturebeat.com. (All story pitches should also be sent to tips@venturebeat.com) You can also follow Anthony on Twitter.
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